You will find information on all our products indicating which step in the skincare routine they belong to. A detailed explanation of the individual steps of a skincare routine can be found here.

All our products are intuitive to use. However, you can always find detailed information on the recommended application on the product page and on the packaging of your favorite product. This way, you can be sure to get the most out of your products.

Our products are generally suitable for all skin types. We place great importance on ensuring that all our active ingredients are very well tolerated. If your skin requires special care, we recommend filtering by your skin needs in our navigation.

We have many vegan products in our range. All vegan products are labeled as such on the product.

We stock both fragranced and fragrance-free products. However, the information "fragrance-free" is generally included in the description of all applicable products.

All our cosmetic products are produced in Germany.

After opening your product, you should adhere to the indicated shelf life on the product to ensure safety and effectiveness. The shelf life is indicated by the PAO (Period After Opening) symbol.

If you have any questions, please feel free to contact our customer service by email at any time. We will be happy to assist you.

After your order is received, shipping within Germany usually takes 1-3 business days.

Shipping costs within Germany are €6.90. We offer free shipping for orders over €39.90.

We currently only deliver within Germany.

We ship all orders plastic-free with DHL.

Once your order has been received by us, we will send you an order confirmation by email. You will receive another email when your order has been shipped. In that email, you will find a link that allows you to track the status of your delivery at any time.

Delivery to a packing station or a post office branch is of course possible. Please make sure to include the PO box number so that your package can be delivered.

We offer you the following secure payment options:

• Express Checkout with PayPal, ApplePay, and GooglePay
• Klarna Invoice
• Credit Card (Visa, MasterCard)
• Instant Transfer
  

Once we have received your payment, you will receive an order confirmation email. The invoice will be sent separately with your order.

In case you have not received an order confirmation, please check your spam folder first. Please also make sure that your email inbox is not full. Should you have accidentally entered a wrong email address or cannot find the order confirmation despite correct entry, please contact our customer service.

Please contact our customer service directly with your request. We will do our best to adjust your order in time. However, please note that we strive to prepare your order for shipment as quickly as possible after receipt. If the order has already been packed, we can no longer make any subsequent changes.

Of course, you don't have to create a customer account with us to place an order. Ordering as a guest is always possible. However, you are welcome to create an account when placing your order and benefit from the following advantages:

• Fast and easy shopping due to fully stored customer data
• The ability to keep track of all your orders
• Exclusive insights and discounts by subscribing to our newsletter

If the error concerns your address data, please contact our customer service as soon as possible. Please note, however, that we endeavor to prepare your order for shipping as quickly as possible after receipt. If the order has already been packed, we can no longer make any subsequent changes.

You can generally edit your address data yourself at any time in your customer account.

Please first check the tracking information you received by email to see if your delivery has been delayed or if the package is waiting for you at a parcel shop.

If this is not the case, please contact our customer service.

You can redeem vouchers and discount codes once you have selected your favourite products and added them to your shopping cart. Simply enter your code in the "Discount codes and vouchers" field and then click on "Apply".

If the entered promotional code is not applicable, please check the conditions and its validity.

If you cannot find an answer to your question here, please contact our customer service.

You can return unopened goods to us within 14 days, and we will cover the costs.
Here's how the return process works:

1. First, please inform our customer service that you wish to withdraw from the contract. They will then send you your return label.
2. Then, pack the products securely. Please ensure that the products are unused and in their original condition.
3. After we receive the goods, the return will be processed as quickly as possible. The refund will then be issued via the payment method used for the purchase.

You can find more information in our Return Policy.

Should you change your mind or have other reasons for an exchange, you can of course return your order to us.

Please note that your goods must be unopened and you must return them to us within 14 days.

Please contact our customer service regarding your request. As soon as they have received the information that you wish to withdraw from your contract, you will receive your return label.

Once the unopened goods have arrived with us, you will receive your refund via the payment method used for the purchase.

In this case, please contact our customer service directly.

If you have not found the answer to your question, please contact our customer service. Our colleagues will be happy to assist you further.

We are always happy to welcome new partners! To enable your access to our B2B area, please proceed as follows:

• Please register here as a new customer.
• If you did not upload your trade license directly during registration, please send it to us via email.
• We will verify your data and then grant you access to our exclusive shop.
  

In the login area, you can easily reset your password via "Forgot password". We will then send you a link by email, which will give you the option to create a new password.

If you still have problems, please contact our customer service.

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